Hello Joan. Our process really is as simple and hassle-free as we promise. Once we receive your enquiry, we will call you to discuss the condition, layout and location of your property before making you an estimated, in-principle offer. If you are happy to proceed, we will then organise (and carry the cost of) a survey, after which we can make you a final, guaranteed offer. This should differ very little, if at all, from our initial offer – unless the survey reveals major problems with the property, in which case we will inform you about the change within around 7 days of your first enquiry. Once you agree to this offer, we will get the paperwork sorted and can complete the sale within a timeframe suitable for you. If you decide to use one of the solicitors recommended by us, we will also cover all legal fees. It would be helpful if you could fill in our online form so we can provide you with the necessary information and get the process started.